Return and Cancellation Policy

1. Return Policy Eligibility for Return:

• We accept returns within 7 days from the date of delivery.

• To be eligible for a return, items must be unused, in original condition, and in their original packaging.

• Non-returnable items include products that have been customized, used, altered, or damaged.

• To initiate a return, customers must contact us within the return period, providing their order number and details about the item(s) they wish to return.

Return Process:

• Contact us at +92 321 6108435 to initiate the return process.

• Once we receive your return request, we will provide you with a Return Authorization (RA) and instructions on how to send the item back.

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items received).

• Please ensure that the item is securely packed to prevent damage during the return shipping process.

Refund Process:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If the return is approved, a refund will be processed to your original payment method within 20 days.

• Please note that shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the return is due to an error on our part.

2. Cancellation Policy Order Cancellation by Customer:

• You can cancel an order at any time before it is processed or shipped.

• To cancel an order, please contact us immediately at +92 321 6108435 with your order number. We will confirm whether the order can be canceled.

• If your order has already been processed or shipped, we may not be able to cancel it.

Order Cancellation by Glemnests Pvt. Ltd.:

• We reserve the right to cancel orders due to issues such as payment problems, incorrect item availability, or fraud prevention.

• If we cancel your order, you will be notified via email and will receive a full refund to your original payment method.

3. Exchanges

• We offer exchanges for size or color changes, depending on product availability.

• If you wish to exchange an item, please contact our customer service team to arrange the exchange.

• Return shipping fees for exchanges are the customer’s responsibility unless the exchange is due to an error on our part.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately (within 7 days of receiving your order).

• We will offer a full refund, exchange, or replacement at no additional cost to you for damaged or defective items.

• Please provide photos of the damaged or defective item when contacting us to facilitate a quicker resolution.

5. Refunds for Returned Items

• After your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

• If your return is approved, the refund will be processed to your original payment method within 20 days.

• If your refund is denied (for reasons like non-eligibility of the item), you will be notified via email, and the item will be returned to you at your expense.

6. Cancellation of Subscriptions or Memberships (if applicable)

• If you have subscribed to any subscription service (e.g., newsletters, product deliveries) and wish to cancel, you can do so by contacting us at +92 321 6108435.

• Cancellations of subscriptions must be done before the next billing cycle to avoid charges.

Address: Gondal Road, Shadiwal, Sialkot, Punjab, Pakistan Contact: +92 321 6108435